Today’s chief human resources officers (CHROs) aren’t just the biggest proponents of enterprise digital platforms across the C-suite, they’re also the most bullish on developing new apps and other advanced digital tools to help employees work more productively.

The reason why CHROs have become innovation champions is evident in new research from ESI ThoughtLab and ServiceNow, which surveyed 600 senior executives in five major industry sectors across a range of functions. Much more than their executive peers, CHROs are focused on using digital platforms to improve employee experience—even more so during a global pandemic, when remote workers’ productivity, as well as job satisfaction and engagement, depend heavily on seamless, frictionless digital tools.

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